A fair way to handle changes.

Before a project is accepted

An enquiry, saved preorder request or unaccepted quote is not a paid order. No cancellation charge applies to closing that request. Tell us the reference if you no longer wish to proceed.

The website currently takes no payment. A ₹39 digital price or physical-product request does not create a payment obligation simply because you submitted the form. Downloading a free sample does not create a paid order either.

Cancelling an accepted service

Send a written cancellation request as soon as possible, using the project reference. The relevant stage of work and the accepted quote should be reviewed before confirming any amount due or refundable.

If production has not started and no separately approved cost has been incurred, the proposed approach is to return any payment for the unperformed work. Once work has started, the proposed calculation is based on documented work completed and approved, non-recoverable costs under the accepted quote, subject to applicable rights.

A deposit is not automatically described as non-refundable. Any permitted cancellation charge or reserved-capacity arrangement must be explained and accepted in advance. There should be no undisclosed penalty.

A change of preference or a new requirement

If the work matches the accepted brief but you want a different concept, new wording after approval, another format or additional functionality, we can discuss a revised scope and price.

That situation differs from a file that is defective or fails to meet the agreed requirements. Calling something a revision does not remove the need to address an actual error.

A missing, damaged or incorrect file

Please report the issue to contact@cartavya.com, identifying the order reference, file and expected behaviour. For a workbook, include the application/version and safe steps that reproduce the problem. For a video, identify the frame or playback issue where possible.

The proposed first step is to investigate and offer an appropriate correction or replacement. If the promised result cannot be supplied or a correction does not resolve a material problem, the refund or other remedy should be considered against the accepted scope and applicable rights.

There is no blanket “no refunds” rule for custom work or digital files. Approval, download or personalisation does not by itself remove remedies that apply to a genuine defect, misdescription or non-delivery.

Digital-product purchases

The full Celebration Planner is not being sold through this preview. Before a future sale, its exact features, supported software, licence, price and delivery terms must be available to review. The free sample is provided so that you can evaluate the layout and behaviour first.

A change-of-mind request after a file has been supplied will be considered under the terms disclosed before that purchase and applicable rights. An inability to access the paid file, a duplicate payment or a reproducible product fault should be reviewed separately.

Do not assume that a product works in every spreadsheet application or supports unlimited additional rows. Any confirmed compatibility statement forms part of the description that the product should meet.

Printed products and made-to-order pieces

A physical-product order needs an accepted specification, written price and delivery arrangement before production. A render or sample image may differ from the finished object; the agreed material, dimensions, finish and tolerance must be clear before acceptance.

Report damage, a wrong item or a defect to contact@cartavya.com with the order reference and a description. Photos of the item and packaging can help, but an unboxing video is not made a condition for raising a concern. Keep the item and packaging available while the appropriate replacement, correction or refund is assessed.

Personalisation can affect whether a change-of-mind cancellation is practical after approval or production. Any applicable limitation must be disclosed before payment; it does not remove remedies for a defective, misdescribed or incorrectly supplied item. Return instructions, responsibility for return costs and the applicable process must be confirmed for the actual order.

How a refund request is handled

1. Send the order reference and reason to contact@cartavya.com. Do not include card details, passwords or one-time passwords.
2. The payment record, accepted scope, delivery history and reported issue are checked.
3. The proposed outcome and calculation are explained in writing, including any correction or replacement offered.
4. If a refund is agreed, use the original payment route where supported and appropriate, and provide a confirmation or reference.

A refund is not complete merely because a browser page says it succeeded. Provider and bank processing can affect when funds appear. The actual method and expected processing information should be confirmed when the refund is initiated.

No fixed review or settlement period is promised in this draft. Final service standards and grievance arrangements must be confirmed before launch, without limiting any applicable statutory timeline or right.

If the issue is still unresolved

Reply in the same email thread so that the history stays together. Explain which part of the proposed resolution remains unresolved. For an unresolved complaint, contact help@cartavya.com. The operator details are listed below.

These proposals do not exclude remedies available under applicable consumer law.