Save your request.
Choose a Diwali design or describe your studio project. Keep the saved reference, then agree the scope, total price and timing before any payment.
PAYMENTS & DELIVERY
Your request first.
Your quote, clearly.
Choose a personalised Diwali design, request a print quote or tell us about a studio project. Submit directly on the website and keep your reference. Payments are not enabled yet; a saved request is free and does not confirm an order.
REQUESTS ARE OPEN · PAYMENTS ARE NOT LIVE
Your request is saved for review, and no payment is taken. Selected digital templates are listed at ₹39; the final scope and timing are confirmed before acceptance. Printed products need a written quote and feasible delivery plan. Never include card details, UPI PINs or passwords in a request.
WHEN PAYMENTS OPEN
Clear before you pay.
Useful after you do.
Your saved reference starts the conversation. The total price, included work, payment stage and delivery timing belong in an agreed quote before any purchase.
Review the agreed payment route.
Once payments are enabled, use only the payment request issued for your agreed order. Check the merchant, description, currency and exact amount against your quote.
Wait for verification.
A receipt or bank debit is useful to report, but the payment must be matched to the correct order in the provider account before fulfilment.
Receive what you approved.
Digital files arrive through the agreed private delivery method. Printed work follows its confirmed specification, proof approval and shipping plan. Keep the order and delivery references.
CUSTOM PROJECTS
Your quote comes first.
Personalised prints, invitation design, video editing and spreadsheet work vary with the brief. You should know exactly what is included before a payment is requested.
- A written description of the design, final files or physical product
- The full amount, currency, shipping where relevant and applicable tax treatment
- Any payment stages, revision limits and delivery dates
- Cancellation, refund and support terms to review
AFTER PAYMENT
Confirmation is followed by a handover.
Payment must be verified against the agreed order before paid fulfilment. Digital files use the agreed private delivery method; printed products use the confirmed production and shipping plan. A payment screenshot or browser redirect does not unlock files or authorise dispatch.
For a digital product, the description and quote must state when the file will arrive. Do not assume an instant download unless that has been expressly offered.
Read delivery detailsPAYMENT QUESTIONS
Know what
happens next.
Can I pay right now?
Payments are not enabled yet. You can submit a personalisation request or studio enquiry directly on this website and receive a saved reference. There is no amount due for sending a request.
What does the ₹39 price cover?
One selected digital template with the displayed personalisation scope and final JPEG/PDF files. It does not include a physical print, shipping, a video or a completely new illustration. Review the product details; payment and delivery are confirmed separately.
Can I reserve a printed product or statue now?
You can send a quote or sourcing request. A saved reference does not reserve stock, production capacity or a delivery date. We confirm the product specification, total price and feasibility before an order is accepted.
Will Cartavya collect my card or UPI details here?
The planned checkout is hosted by Razorpay. Enter payment credentials only through the provider’s payment flow. Do not share a card number, UPI PIN, password or OTP with Cartavya by email or message.
My bank shows a debit. Should I pay again?
Do not assume that a debit or a browser message confirms the order. Contact us with the order reference and provider payment reference, leaving out private banking credentials. The provider record should be checked before a retry or another request is issued.
What if I pay twice or use the wrong amount?
Contact us with the relevant references. The payment records and agreed scope need to be reconciled before deciding the correction or refund. A payment screenshot alone is not sufficient to confirm fulfilment.
How do cancellation and refunds work?
The accepted terms and the payment record determine the next step. Read the cancellation and refund policy before paying. A refund request is different from a completed refund; any provider confirmation and processing information must be checked.
Keep the important details together.
Your quote, approval, payment reference and delivery message form the record of the project. Questions can be sent to contact@cartavya.com.
Service terms · Privacy · Cancellations & refunds · Digital-product licence